If you’ve been at the marketing game very long at all you know how often and how easy it is for conflicts to arise. Usually it’s about something inconsequential or something where there’s an emotional attachment. It’s one of the bigger challenges – getting past these hurdles and achieving a positive outcome for everyone involved.
Some suggestions from the Wall Street Journal …
Delay your reaction. Count to 10. Wait 24 hours. Save the long, angry email as a “draft” and reevaluate hours or even days later.
Go elsewhere. Withdraw to another room, another office, another venue. For a few minutes or a few hours. See if you’re still as hot under the collar when you return.
Vent discretely. To a friend. A journal. Or just open a Word doc on your computer and start typing, “The trouble with so-and-so is…” Don’t stop until you’ve run out of steam. Then delete the document.
Agree then ask. “Yeah, you might be right… and if that’s true, tell me what you would do in the same situation.”
See the result. Net-net, what’s the outcome you’re after? Abandon revenge and make this outcome your target instead.
Isn’t that a great list of pointers on how to make the best of a bad situation? I’ve been in many situations where I would have seen a better outcome had I followed (some or all of) this advice. Hopefully it will give you some things to think about and turn you into a better peacemaker.